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Templates

Everything About Templates

16 articles

The Client Onboarding Workflow That Turns New Clients into Loyal Ones

A repeatable six-stage client onboarding workflow for accounting, bookkeeping, tax, and advisory firms — covering pre-engagement prep, the first 24 hours, structured intake, system setup, client education, and the handoff to ongoing support. Includes the metrics and check-in cadence that separate firms with high retention from those losing 44% of clients in the first 90 days.