
Service Animals vs. Emotional Support Animals: What a Small Business Can Ask, Refuse, and Must Allow Under the ADA
Under the ADA a service animal is a dog individually trained to perform a disability-related task; emotional support animals do not qualify. Businesses may ask only two questions, cannot demand papers, vests or fees, and may remove a dog only if it is out of control or not housebroken. Covers the staff script, the FDA Food Code kitchen line, why housing (HUD) and airlines (DOT) differ, the 35 state fake-service-animal laws, and how to track compliance costs.



