Returnless Refunds: When 'Keep the Item' Beats Return Shipping — and How to Book It
A returnless refund is a sales allowance, not a return. No inventory comes back, so nothing gets restocked and COGS stays put. This guide gives the per-SKU break-even math for when letting a customer keep a $40 item beats paying return shipping, the exact double-entry bookings for restocked returns, keep-it refunds and unsellable returns, the sales-tax posting, fraud guardrails, and the three metrics that show whether the policy is working.
