Contact Beancount.io

Have a question, need help with your ledger, or want to discuss a partnership? We would love to hear from you. This page lists every way to reach the Beancount.io team, how we handle your message, and what to include so we can help you quickly.

How to reach us​

The fastest way to get a response is by email. For real-time discussion, join our Telegram community. For bugs or feature requests, open a GitHub discussion. All channels are monitored by the core team in San Francisco, CA.

Email — [email protected] — For support, billing, sales, partnerships, and general inquiries. We respond within one business day, often within hours. Include your workspace URL or ledger name if your question is account-specific.

Telegram — t.me/beancount — Community chat for quick questions, Beancount file debugging, and peer help. Core maintainers are active daily. Great for "how do I..." questions that benefit from group knowledge.

X / Twitter — @beancount_io — Product announcements, changelog highlights, and community spotlights. DM open for quick contact.

GitHub — bex-co/beancount-io — Issue tracker for bugs, feature requests, and open-ledger contributions. See our mobile repo for iOS/Android.

Security — see /security — For vulnerability reports, see our security policy at /security#report-a-vulnerability and /.well-known/security.txt. We acknowledge reports within 48 hours.

Our office​

Beancount.io is operated by Stargately, Inc., based at 600 California Street, 11th Floor, San Francisco, CA 94108, United States. For legal or compliance correspondence, please write to that address or email [email protected]. We are a remote-friendly team with core hours in Pacific Time.

What to include in your message​

To help us resolve your request quickly, please include:

• Your Beancount.io workspace or ledger name (if applicable)
• A description of what you were trying to do and what happened
• Steps to reproduce, sample Beancount snippet (redact private numbers), or screenshot
• Your browser/OS if the issue is UI-related
• Whether you tried our documentation or AI assistant

We aim to keep every interaction auditable and helpful — just like your ledger. If you are evaluating Beancount.io for your team, mention your use case (small business, freelancer, couple, professional) and we can share relevant setup guides, migration tips, and pricing options at /pricing.

Response times​

• General support: within one business day
• Security reports: within 48 hours, with coordinated disclosure
• Sales/partnership: within two business days
• Community chat: often within hours during PT business hours

We look forward to helping you own your books like you own your code.

Last updated 2026-01-15. For privacy, see /privacy-policy. For terms, see the terms linked at /privacy-policy.